Turn Customer Data Into CS Action
Adoption, usage, and health analytics that tell your CS team exactly which accounts need attention, and why.
CS Visibility Gaps We Close
Flying Blind
CSMs manage books of business on instinct because there is no usable adoption data.
Lagging Indicators
By the time a health score drops, the renewal conversation is already lost.
No Exec Visibility
Leadership cannot see the real state of the base until the QBR.
CS Analytics Services
Data your CS team can act on
Adoption & Usage Analytics
Understand how customers actually use the product.
- Feature adoption
- Usage trends
- Cohort analysis
- Benchmarks
CS Health Reporting
A clear view of account health across the portfolio.
- Portfolio view
- Segment health
- Trend tracking
- Drill-down
CSM Dashboards
Give every CSM a prioritized view of their book.
- Account priority
- Task triggers
- Whitespace
- Renewal timeline
Leadership Reporting
Board- and exec-ready CS metrics.
- NRR / GRR
- Churn analysis
- Cohort retention
- Forecast
Frequently Asked Questions
Where does the usage data come from?
From your product analytics, CRM, and support tools. We connect the sources you already have, Segment, Mixpanel, Amplitude, your data warehouse, into a single CS view.
Do we need a CS platform like Gainsight?
Not necessarily. For many teams we build strong CS analytics on your CRM and BI tools. We only recommend a dedicated platform when the complexity truly justifies it.